On-line Self Service Hours: 24 hours per day, 7 days per week
Registration Deposit
A Registration Deposit of $250.00 must be paid each semester. This is considered a commitment fee to attend Kwantlen, and it is applicable only to Spring credit courses and is not refundable, however it may be transferable providing that a student does not:
When to Pay the Registration Deposit
The registration deposit must be paid and processed (allow three to five days) before you can access registration. We recommend payment by November 3 for the following students:
All other students should find out their registration time (available November 3) and pay at least five days before they register. Check three to five days later to confirm that your fee assessment indicates a credit of $250.00 as this will be required to gain access to the system. See Fees and Payment for further information.
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Students sponsored by an agency - If you are relying on sponsorship to cover your Registration Deposit, you must provide a Letter of Authorization 7 - 10 days before your registration date. Your registration may be delayed if the Letter of Authorization is received after this date. Please contact Kwantlen Accounts Receivable at 604.599.2242 or 604.599.2057 if you wish to confirm receipt of necessary information and to avoid delays in registration.
- International Students - The registration deposit is not required as International Students pay full fees prior to registration. See the International Students Registration Procedures Guide on the International Education website.
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Senior Citizens - Seniors will not be required to pay the registration deposit, however, must self-identify before attempting to register for their first semester at or after the age of 65.
Transfer of the Registration Deposit
The Registration Deposit is non-refundable and non-transferable unless the student is unable, after repeated attempts, to register in any course. Where eligible, a student's registration deposit will be automatically transferred for up to two consecutive semesters following the initial semester for which a deposit was paid.
Students who wish to request a refund of the Registration Deposit must follow the procedures as stated in the section of policy C.39 titled "Refund/Fee Adjustment Exceptions - Procedural Guidelines".
Your registration deposit will automatically be transferred to the next semester, for up to 3 consecutive semesters, if you are in an open access program and, have not registered for any courses. Students who register and drop their courses, or are dropped due to lack of requisites, or are dropped for non-payment, are not eligible for a transfer of the deposit to another semester. Transfer of the deposit is done automatically after the late registration period has completed.
Registration Time
Your registration appointment time is determined by the Kwantlen registration priority policy and is pre-assigned following the application deadline each semester. To find out your pre-assigned registration appointment time, you must log-in to the Online Self Service system any time after November 3 and preferably before November 12. Your registration appointment time, as well as other important registration confirmations (i.e. holds, registration deposit paid, etc) will be displayed under the Check your Registration Status option within the Student Registration Menu. You will be prompted to select a term. The term to select is Spring 2009. You can register at, or after, your assigned registration time. Students in selective entry programs must register at their assigned time in order to maintain their program priority.
When you register
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Register on or after your registration appointment time
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Confirm your courses and fees
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Confirm your registration the next business day after each course add or drop
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To avoid lengthy lineups, pay all fees 2-3 days prior to the fee payment deadline of December 9
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View your account summary to confirm your payment has been processed
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View your Personalized Booklist online
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Check and print your course schedule prior to the first day of classes
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Check your fee assessment and pay any remaining fees, for registration activity between December 11 and January 16, by the additional fee payment deadline
Online Self-Service Hours – 24 hours per day, 7 days per week
The online self-service system is now available 24 hours daily. Please note the following important dates:
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November 3 Check your Registration Appointment Time
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November 12 Web Registration begins (remember to check your Registration Time)
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December 9 Fee Payment Deadline. System open for credit card payments, adding and dropping classes until 7pm PST
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December 10 Web Registration Closed (system only open for checking your class schedule and fee assessment)
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December 11 System re-opens for adds and drops at 7am PST
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December 11 Late Registration begins starting 9am PST
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January 11 Last day for Web Registration
Delayed Release of Seats
When a section of a course is full and a student drops the section, the seat will not be released until the start of registration on the following day. Students are advised to click on the Check Seat Availability link provided on the Register Online page before registration opens at 0700hrs. This link allows you to check the availability of seats quickly without having to log into the secure site prior to the registration system opening at 0700hrs. While Delayed Release is in effect on a per day basis, it is not necessary to continue checking the rest of the day if a section of a course is full in the morning.
Students can check the availability of seats prior to their registration time by using the Search for Classes to Add option through the Web registration system. You can view up-to-the-minute information about space in courses to preplan your course selection. Students should use the Search for Classes to Add option to check the availability of courses especially when courses are full. Students who repeatedly try to register for a course that is delayed release or closed section could have their registration access denied for a given period.
The delayed release of seats is in effect on a per day basis from November 12 through December 8. Effective December 11 onward, dropped seats are released four times throughout the day at 0700, 1200, 1600 and 2000.
Web Registration & Online Services
On the login page of the online self service system, enter your student number and PIN. Specific information and answers to many questions can be found within the Online Self Service system as you register, by clicking on the HELP button at the top of each Web page.
Important Security Feature
The first time you login to the Online Self-Service System, using your Kwantlen ID and PIN, you will be prompted to provide a question (that only you would know the answer to) along with the answer to the question you have entered.
In the event you forget your PIN in the future, this security feature will provide you an opportunity to answer your own personal question in order to gain access to the online Self-Service system.
In the event you forget your PIN, click on FORGOT PIN? and you will be prompted with your personal question, therefore, it is important to ensure the question you provide is something to which only you would know the answer.
Do NOT use questions that could be answered by a family member or friend, such as:
Try something such as:
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What is the name of my favorite sports player?
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What is my favorite movie?
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What is my favorite make of car?
For higher-level security, you could provide an answer that is the opposite of your true answer, such as:
Internet Access
On Campus (& room)
Off Campus
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Fraser Valley Regional Libraries: 888.668.4141
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Richmond Public Libraries: 604.231.6431
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Surrey Public Libraries: 604.572.5614
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Glossary & Error Messages
Glossary
CRN:
Course Reference Number - Five-digit number assigned to a specific course section. Each course has a different CRN.
Drop: De-registering a course before the end of late registration (no record of the withdrawal is recorded on your transcript).
PIN: Personal Identification Number - Six-digit number originally based on your birth date (ddmmyy). You are required to change to a personalized PIN, if you have not already done so.
Section: Defines campus and section number (e.g. R50 is an evening section at Richmond)
Student Number (User ID): Nine-digit number assigned at the time you applied at Kwantlen. Each student has a different number.
Term Code: Defines the year and semester (e.g. Spring Term Code is 200910, 10 represents the Spring semester.)
Withdrawal: De-registering a course after late registration (a “W” grade is recorded on your transcript). If you do not formally withdraw and do not complete the minimum requirements, you will be assigned an “F” or Fail grade.
Registration Errors Messages
Closed Section: The section you have selected is currently full
Preq and Test Score: you have not met the prerequisite/corequisite required to take this course
Dup. Crse/Duplicate CRN: you entered a duplicate of a section or course you are already registered in
Level Restriction/Program Restrication: you tried to register for a course that is restricted to students in a particular program or level of study (call the helpline if you feel you should be able to register in that particular course and they will look into it for you)
Link Error: you entered the crn for a course in which there are two parts (e.g.: a lecture and a lab), you must enter both at the same time
Max HR: you have entered a course that will exceed the maximum number of semester credit hours allowed for your program of study.
Repeat Count Exceeds 1: you have tried to register for a course that you have already attempted twice before. You must apply for approval to take this course again. See the Admissions office.
Time Conflict: you have tried to register for a course, and/or exam, that is scheduled at the same time as a course, and/or exam, in which you are already registered
Course Drops and Withdrawals
Course Drops
Full Semester & Session I courses:
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If you drop courses before 2300 on January 4, you will not be charged the tuition fees for these courses (International students will receive a 50% refund, or reduction in fees owing). The Registration Deposit will not be transferred to another semester
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If you drop courses January 5 to 11, you will only receive a 70% refund or 70% reduction in fees owing, less the Registration Deposit (International students will receive a 25% refund, or reduction in fees owing)
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January 11 is the last day you can drop a course and not receive a “W” on your record
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When you drop a course, a refund is not processed until outstanding fees have been paid
Course Withdrawals (no refunds)
Full Semester (January 5 to April 11)
- If you withdraw form courses after January 11, there will be no refund
- If you withdraw a "W" will be on your record for each course
- February 28 is the final day you can withdraw from Spring Semester courses
You can withdraw from courses using the Online Self-Service system. Prior to dropping or withdrawing from courses, International Students should contact the International Education Office, and students who receive student loans should contact the Student Awards and Financial Assistance Office.
Late Registration
Late Registration Online: January 5 to 11
Adding & Changing Courses
When you register or change courses during late registration, be aware that you could have already missed one or more classes, and that you may not be able to attend a class before the last day to withdraw without being charged full fees (January 11). It is your responsibility to decide whether or not to proceed under these circumstances. You may wish to contact the instructor before you register to obtain further information about the classes missed.
Refund/Fee Adjustment and Withdrawal Policies will not be varied if you decide to withdraw after January 11. The last day to register (add or change courses or sections) using the Online Self Service system is January 11.
Post-Registration Adds in-person: January 12 to 16
From January 12 to 16, students can still add and/or change sections in courses where space is available provided the instructor gives approval. Approval for Post-Registration Adds/Changes forms will be available at any Enrolment Services Office (Admissions). Students will be required to obtain instructor permission to register late, have the instructor sign the approval form, and return the form in person to the Enrolment Services office (Admissions), in order to register in the course (subject to space availability).
Enrolment Verification
If you require customized enrolment verification, complete an Enrolment Verification Request form and submit it to any Enrolment Services (Admissions). Verifications will be processed after the end of late registration. The Enrolment and Registrar Services Office (Admissions) requires three to five days to process customized enrollment verifications and forms. NOTE: Enrolment verifications are not a substitute for a transcript and they do not include grades, credentials, etc.
It is your responsibility to confirm registration and attend only the courses and sections in which you are registered. Attendance in a course or section for which you are not registered is not permitted and you will not receive a grade, nor will attendance errors be considered grounds for an appeal.
Be sure to:
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confirm your registration online the next business day after each course add or change, and after the fee payment deadline of December 9
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view your schedule prior to the first week of classes to ensure you are going to classes at the correct time and place